Search Filters Applied
Cannot Proceed Past Step 1 in iGrad Symptom: I am unable to proceed past Step 1 within Module 1 of the Entrance Counseling through iGrad, no response when clicking Step 2. Cause: This occurs when all tasks have not been completed within Step 1.
Modified:
4/10/2016
|
#46519
Cannot select University of Phoenix in Entrance Counseling Symptom: I cannot continue in the Master Promissory Note section of the Entrance Counseling after selecting the State and School name. Cause: This issue is caused by the school having been
Modified:
5/7/2014
|
#43336
Completing a Program Change in Application Center Question: How do I complete a program change using the Application Center? Answer: To complete a program change in the Application Center, follow these steps: 1. Navigate to my.phoenix.edu/apply 2.
Modified:
1/29/2018
|
#48126
Converting a Financial Paper Document into an Electronic Document to Upload Question: How can I convert a financial paper document into an electronic document? Answer: You can convert a physical document; for example tax forms, a passport, Social
Modified:
2/7/2019
|
#42619
Creating a Digital Signature to E-Sign a PDF Document Question: How do I add a digital ID to my Financial Aid Change form, or create a digital signature? Answer: To create and add your digital ID, perform the following steps: 1. Click the Student
Modified:
6/23/2018
|
#46946
Direct Loan Customer Support Question: How do I contact Direct Loan? Answer: To contact Direct Loan click on the link below: • https://studentaid.gov/help-center/contact Note: For assistance completing the sections of or issues with the
Modified:
1/15/2020
|
#44715
Disbursement Information Question: Who should I contact regarding questions on my financial aid disbursements? Answer: Technical Support does not have access to a student's financial information. You will need to contact Student Financial Services
Modified:
10/27/2018
|
#20209
eCampus Navigation Issues Question: What steps can I take if I am seeing errors or general navigation issues on the eCampus Portal? Examples of issues: • Authentication errors • Access errors • Prompted for login • No response •
Modified:
2/4/2019
|
#37617
eSigning forms with Adobe Sign Question: How do I eSign a form using Adobe Sign? Answer: Once the form has been opened: 1. Open the form from eCampus or email 2. Click on the Start tab 3. Enter in the necessary information (all fields marked with an
Modified:
2/3/2020
|
#49610
Financial Aid Fax Number Question: What is the Financial Aid Fax number? Answer: The fax number to Student Financial Services - Operations is 1-800-808-5123. Additional Information: There is no additional information. We welcome and appreciate your
Modified:
2/6/2019
|
#41118
Financial Aid Processing Contact Question: Whom do I contact for Financial Aid processing questions? Answer: Please contact your Financial Advisor directly. Contact information is located under My University Contacts on the Student and Faculty...
Modified:
4/14/2014
|
#29579
First Name Invalid E-Signing FERPA Release Form Symptom: When I e-sign the FERPA Release Form, I receive the following error: First name is invalid Cause: This is a known issue that can occur when signing the FERPA Release. Resolution: To resolve
Modified:
10/18/2017
|
#42888
Free Application for Federal Student Aid (FAFSA) Application Question: How do I access the Free Application for Federal Student Aid (FAFSA)? Answer: The website address for the FAFSA is http://www.fafsa.ed.gov. Additional Information: Please contact
Modified:
8/24/2010
|
#15933
Free Application for Federal Student Aid (FAFSA) Customer Support Question: How do I contact the FAFSA Customer Support? Answer: For FAFSA support, please call 1-800-4-FED-AID (1-800-433-3243) or perform the following: 1. Go to
Modified:
2/23/2020
|
#24795
Free Application for Federal Student Aid (FAFSA) Personal Identification Number (PIN) Question: How do I obtain my Personal Identification Number (PIN) to e-sign my Free Application for Federal Student Aid (FAFSA)? Answer: See the following links...
Modified:
1/15/2020
|
#2980
iGrad Financial Modules Question: What are the Financial Modules and how can I access them? Answer: The Financial Modules are courses you can complete free of charge to sharpen your skills with financial topics including smart spending, student
Modified:
2/23/2020
|
#35233
iGrad Login Page Symptom: When trying to access the iGrad from the ecampus site (account tab), instead of being auto-logged in it asks to enter a password. Cause: According to iGrad: This is the new feature that was launched in the last site release
Modified:
6/21/2020
|
#52328
iGrad Registration Question: How do I register for iGrad? Answer: If you have access to eCampus, you will not need to register. Please do the following: 1. Log in to eCampus 2. Click Account, and you’ll find a link to iGrad on the right side of the
Modified:
3/21/2018
|
#35198
Locating Financial Verification Forms Question: Where can I locate one or both of the following forms: • Financial Aid Verification • Separation of Income Verification Answer: To locate the form(s), please perform the following: 1. Log in to the
Modified:
2/6/2019
|
#3181
No Check Marks for Authorization to Charge Symptom: When the Enrollment Representative or Student access the Finance Agreement PDF under the Authorization to Charge section, check marks for No are next to some options even though Yes was selected...
Modified:
10/3/2014
|
#24611
Obtaining the Verification Worksheet Question: Where do I obtain the Verification Worksheet? Answer: To access the Verification Worksheet, perform the following: 1. Log into ecampus.phoenix.edu 2. Click the Account tab 3. Click the Awards and
Modified:
10/28/2019
|
#19999
Reset iGrad password Question: How do I reset the iGrad Password? Answer: To reset your iGrad password, please perform the following: 1. Go to http://www.igrad.com/schools/universityofphoenix 2. Click Login at upper-right 3. Click I forgot my
Modified:
10/12/2016
|
#44363
Steps to Sync Outstanding Loans in the iGrad’s Entrance Counseling Question: How do I complete the information if I answer yes to Do you currently have student loans (i.e. a student loan balance)? Answer: If you say yes you will be asked to sync or
Modified:
6/29/2018
|
#48326
Supported Internet Browsers for the Free Application for Federal Student Aid (FAFSA) Site Question: What browsers are supported with the FASFA site? Answer: To view a list of the supported browsers for the FAFSA site, go to:
Modified:
7/10/2015
|
#31033
Unable to View Videos in iGrad Symptom: When accessing a video in iGrad, it will not play or a blank box appears. Cause: iGrad videos are HTML5 (no longer Flash). If a video is not playing it is likely that the browser is out-of-date and not the
Modified:
7/13/2017
|
#43938
Update Direct Deposit in Application Center Question: How do I update my Direct Deposit in the Application Center? Answer: To update your Direct Deposit options, after submitting your application, perform the following: 1. Log into
Modified:
6/27/2018
|
#44521
What is iGrad Question: What is iGrad? Answer: iGrad is a financial education website that has been customized for the University of Phoenix. iGrad is a self-service site that provides information about basic money management and financial aid. The
Modified:
3/13/2018
|
#35197
